Reach Webphone: A Powerful PABX Solution for Real-Time Call Monitoring
Reach Webphone is a PABX solution that brings a robot to help you stay informed about every call. Whether you are making or receiving calls, Reach-Mobcall is ready to take action when you need it most. By monitoring every interaction, it alerts you to sales opportunities, issues, and customer dissatisfaction, and takes appropriate action based on each customer's needs.
According to research by Accenture Strategy, companies lose $400 billion due to poor customer service. But you don't have to be part of that statistic! With Reach Webphone, you can monitor your customer service in real-time and receive alerts about critical moments that require attention, such as missed calls or customer interest in a product. This allows you to accelerate issue resolution and improve the customer experience before it's too late.
Reach Webphone offers a range of features, including cloud-based IP PABX, cloud-based contact center, fixed and mobile telephony, online call reports, call recording, voicemail, video conferencing, calls answered on multiple devices, local survival (JBC), customized IVRs, time-based routing, follow-me/ find-me, integrated voicemail with email, call branches/ hunt groups, blacklist/ whitelist, and contact center reports.
